Refund policy
Returns and refunds
Every chichi bolo collar and leash is made to order for you. We want you and your dog to love it. If something is wrong, we will make it right.
Defective or damaged items
If your order arrives damaged, defective, or not as described, email us at support@chichibolo.com within 30 days of delivery with your order number and a photo of the problem.
- United States: we send you a free replacement or a full refund, whichever you prefer, based on your photo. You do not need to send the item back.
- Canada, the EU and the UK: we send you a free replacement based on your photo. You do not need to send the item back.
This does not affect your statutory rights under local consumer law.
All sales final
Every item is made to order for you, so all sales are final. We do not accept returns, exchanges or refunds for change of mind or wrong size. Please check the size guide before ordering. Customers in the EU and UK have additional rights, described below.
Customers in the EU and UK
You have a legal right to cancel your order within 14 days of delivery without giving a reason. Tell us by email at support@chichibolo.com within those 14 days, then send the unused item to chichi bolo, 209 Washington Road, Barrington, RI 02806, USA within 14 days of telling us. Return postage is paid by you. We refund the item price and the original standard shipping to your original payment method within 14 days of receiving the item or proof that you sent it. For faulty goods, your statutory rights under local consumer law apply.
Lost orders
If your tracking shows no movement for 10 business days, or your order has not arrived 30 days after shipping, email us and we will look into it and send a replacement if it is lost.
Questions? Email support@chichibolo.com. We usually reply within two business days.
Last updated: October 29, 2026